FAQ - General

I offer a range of handmade or original creative products including custom hand painted watercolor pet portraits, fine art giclée prints, stickers, 3D printed sculptures and more. My shop is always growing so check back regularly for new additions!

I am based in the US. I currently ship domestically and am able to ship internationally on a case by case basis — please get in touch before ordering if you are outside the US so I can confirm availability and costs to your location.

Shipping times vary depending on the product. Custom portrait commissions ship within 3-4 weeks of sketch approval. Prints and other ready made products typically ship within 3–5 business days. All orders include tracked shipping so you can follow your order every step of the way.

Please get in touch if you would like a personal message or gift wrapping added to your order. I'm always happy to make it feel extra special. Gifting directly to someone special? Just let me know and I will make sure it arrives beautifully wrapped with no pricing included.

Absolutely, I love bringing unique ideas to life! Whether you have a specific size, subject, or product in mind that you do not see listed, just reach out through the contact page, and we can discuss your idea. Custom requests are always welcome!

For pet portrait commissions simply select the size and format you would like from the portrait page and place your order. For anything else or for a bespoke request use the contact page to get in touch and I will put together a quote for you.

If you need to make a change or cancel your order, please get in touch as soon as possible. For ready made products, I will do my best to accommodate changes before your order ships. For custom commissions, changes can be made up until sketch approval; after that point, the painting process has begun and changes may not be possible.

Ready made products such as prints and stickers can be returned within 7 days of delivery if they arrive damaged or faulty. Please contact me with photos of the damage, and I will make it right. Custom commissions are non-refundable once painting has begun, as they are made specifically for you. The sketch approval process is in place to make sure you are completely happy before I start painting.

Keep your print or original painting out of direct sunlight to prevent fading over time. All prints are produced on archival quality paper, and original paintings are painted with professional materials, both of which are built to last. For best results, frame behind UV protective glass. Even items made with high quality materials can get damaged by sunlight over time.

Not currently, but if a gift card would be useful to you, please get in touch and I will do my best to accommodate you.

The best way to stay in the loop is to sign up for my mailing list. You will be the first to hear about new products, collections, and any special offers. You can also follow me on social media for behind the scenes content, works in progress, and new releases.